Landscape Management Network Job Board
Software Specialist (Customer Support)
Description
About Us:
Landscape Management Network (LMN) is a SaaS software company, that works with tens of thousands of companies in the landscape and snow industries across North America. We are leading the shift to SaaS while revolutionizing the way contractors sell, service and innovate with their customers. We have forged steady growth for more than a decade, and have fostered a “more human, less corporate” culture that is built around doing work that matters, winning as a team and celebrating success.
Why work at LMN?
LMN is the leading business management software focused on the landscape industry. We get to help amazing people every day build great businesses.
- We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
- We support professional development and back this statement up with fun, interactive training, and development opportunities!
- We care SO much about our team and have a fantastic Culture Committee dedicated specifically to Communications and Culture, with the goal of making sure ‘LMN’ is the best place you will ever work!
- You want to be part of a fun, fast paced, collaborative team.
- Competitive compensation and benefits package (based on education and experience)
- PERMANENT 4 day work week all year long!
Job Summary
In this dynamic role, you’ll be at the forefront of our customers’ success, ensuring that our clients not only get the answers they need but also feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you to grow and make a meaningful impact. Join us and be the friendly expert our clients rely on to unlock their full potential with LMN/Greenius!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, phone, live chat, and other communication channels.
- Assist customers with product-related questions, technical issues, and troubleshooting, providing clear and concise instructions and solutions.
- Contribute to the development of customer support resources, such as knowledge base articles, FAQs, and tutorials to empower customers to self-serve and mentor new team members.
- Develop deep knowledge of the products & integrations LMN provides and industries we serve to become a resource to customers and other internal teams.
- Uphold company policies and procedures while delivering exceptional customer service, ensuring fast response times and great customer satisfaction and retention.
- Accurately document relevant information from interactions with clients and maintain data hygiene throughout daily correspondence.
What you bring to LMN (Qualifications)
- 2+ years of experience in customer support, preferably in a B2B SaaS or technology company.
- Post secondary education in business administration or IT related field.
- Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively.
- Excellent problem-solving skills and the ability to think critically and analytically.
- Demonstrated ability to work effectively in a fast-paced environment.
- A passion for customer service and a commitment to exceeding customer expectations.
- Ability to work independently and as a part of a team, with a positive attitude and strong interpersonal skills.
- While the following are not required, candidates should highlight any experience they have with:
- Troubleshooting and working with Zapier/Zapier integrations.
- Being able to speak Spanish or French.
- Experience in using tools like Salesforce, Zendesk or Service Cloud.
- Any QuickBooks related working knowledge.
- Experience supporting cloud hosted software.
LMN is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please contact careers@golmn.com.
Landscape Management Network reserves the right to change job descriptions as per the needs of the organization.